Unite for Teams
Seamless Cloud Voice and Text Pipelines Anchored to Microsoft Teams Environments
Intermedia's Unite for Teams bridges professional telecom connectivity directly into native collaboration systems. This workspace enhancement adds heavy-duty business voice features, advanced cross-platform routing, and real-time messaging directly onto the main workspace screen, eliminating data fragmentation across separate systems.
By connecting all calls and messaging paths back to the central private catalog vault, corporate metadata and tracking records remain protected. This infrastructure gives micro-enterprises and solopreneurs an unshakeable operational link that unifies team collaboration with strict security boundaries.
Key Features & Capabilities:
Intermedia Unite for Teams is a cloud communications integration that brings enterprise phone, SMS, and AI features directly into Microsoft Teams without requiring a separate Microsoft Teams Phone license. It maximizes operational visibility and compliance preservation via the following modules:
- Embedded Calling & SMS: Places high-quality voice, business texting, and voicemail inside the native Microsoft Teams interface using an embedded Unite tab.
- No Teams Phone License Required: Works on top of standard Microsoft Teams collaboration setups to cut extra software licensing costs.
- AI Call Intelligence: Includes automated AI call recaps, interaction summaries, and coaching tools depending on the plan.
- Built-In Business Continuity: Routes incoming calls through independent Unite mobile or web apps if Microsoft Teams experiences an outage.
- Archiving & Compliance: Captures and retains communications safely for up to 10 years.